Technical Support Channels
A One–Hour Ticket Response Guarantee
Every help request you send to us will be replied to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or e–mail calls for additional assistance from a server administrator, we will without delay forward it and leave a comment to inform you that your issue is being examined. If you make use of the Managed Servers package, all of the server administration services included there will be performed at a time that suits you.
An Exceptional Support Service
We will be available to you 24/7/365 to reply to any enquiries that you may have regarding our Web Site Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also require help with server administration tasks, you can make use of our Managed Servers package, which includes data backup hard drive space, weekly OS updates, server monitoring and restarting services, as well as installation and problem troubleshooting procedures
An Intuitive Help Area
Every dedicated web hosting plan includes our cost–free Web Site Control Panel, which features an in–depth knowledgebase and a group of how–to video tutorials. Whenever you require help with the Web Site Control Panel, just press the Videos or Help buttons located in the upper right corner.