If you have ever had a hosting account before or you've dealt with any other online service, you probably know from personal experience that for some things it's better to talk to a live person on the telephone instead of exchange tickets or e-mail messages. In order to find out more about a specific service before you purchase it or when something small-scale has to be made, for instance, it will be much easier and quicker to do it in real time. If you have the option to get hold of representatives by phone, it is also very likely that you are dealing with a real hosting provider, not a reseller. The level of support that you will get over the telephone varies between different providers - from general matters to experienced tech support. Usually the majority of suppliers offer pre-sales assistance and first level phone support, while more complicated tech issues are handled via email or tickets.

Phone Support in Hosting

All of our hosting plans include telephone support 14 hours a day even on official holidays, therefore if you do not have an account yet, you'll be able to call and find out more about our services or if we meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, the United Kingdom and Australia, so that you'll be able to call the phone number that is nearer to you. In case you're an existing customer, we will assist you promptly with any kind of general and billing matters as well as with a number of tech issues so as to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to talk to a live person to get things done without delay. Certainly, some issues simply cannot be managed on the telephone, so if this is the case you will be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hrs per day as part of the support services for each semi-dedicated server package that we provide. Due to the fact that some issues are more difficult and time-consuming, you will have to open a support ticket if you experience such a problem, but for any billing, general or minor technical issues you can always call us and we'll assist you in a timely manner to save you the time you will have to spend on creating a support ticket. Even if you don't have an account yet, you're able to find out if you can host your websites on our state-of-the-art cloud platform or you are able to receive any other general info about our semi-dedicated services. We have local phone numbers in the USA, the UK and Australia along with a global number, so you're able to call the one which is nearer to your region.