One-Hour Response Guarantee in Hosting
In case you are using any of our hosting plans and you have an enquiry or chance upon a certain challenge, you can touch base with us 24-7 by posting a tech support ticket or by writing an e-mail and we will make certain that you have a reply in less than one hour. In case the issue can be solved, we will do it before we reply, while if there is something that you need to do on your end, we’ll give you all the necessary details – what settings to check, what possible solutions to try, and so on. Normally, you will receive a response within 30 minutes max, which implies that waiting around for hours and hours on end or even for more than a day to receive assistance is something out of the question. Our 1-hour response time guarantee is valid for any inquiry that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support team members will be at your service at all times and they’ll answer any trouble ticket that you submit from your web hosting Control Panel within no more than 1 hour. The response time is guaranteed regardless of whether you’ve got a generic query connected with your semi-dedicated server or you run into a certain obstacle and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we’re available 24 hours a day, 7 days a week to tackle any general, billing or technical issue. If you contact us about anything that’s within our power, we will sort it out before we get back to you, which goes to say that you will not have to wait for hours or even days while the problem persists. In case there is something that you have to do on your end, we will give you the necessary info – what workable solutions to try out, what steps to take, etc.