If your hosting supplier supplies live chat support, you will be able to speak with an agent in real-time and learn helpful info or get a problem resolved timely. The key advantage of using chat instead of calling to talk to a live person is that you'll need only a computer with access to the web, therefore you will not pay any rates when you are in another country or state. What's more, it'll be a lot easier to copy and paste information such as domain names, usernames or error messages i.e. details that are sometimes hard to give to the other party on the telephone. The real-time chat is also a faster option to contact the web hosting provider's support crew in comparison to using a ticketing system. Last, but not least, when some trouble needs some more time to be resolved, you are able to do something else while you wait for support on the live chat, which means that you will not waste time - something that is impossible when you're on the telephone.

Live Chat Support in Hosting

Together with the phone and ticket support, we offer live chat support as well. You'll be able to get in touch with us every day, which includes weekends and holidays, and we can give you more details about the hosting plans that we supply if you are not among our customers yet, or about basic and billing questions when you already have a user profile. Though for strictly tech matters you'll need to open a ticket to the technical support team, as such matters require extra time to be taken care of, you may still get in touch with us through our live chat for some tech information. For example, we can help you set up an email address in your e-mail client or troubleshoot a variety of problems, saving you plenty of time. Even if our phone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is accessible every day, even on weekends and holidays. It is one of the best ways to learn more details about our semi-dedicated servers in case you do not have an account yet or to get an issue resolved in case you are a customer and our support agents will help you promptly no matter what time of the day you join the chat. In case you are hesitating which plan is more suitable for your web sites, if you need advice whether you should acquire a certain upgrade and how to order it or if you experience problems setting up an email account on your computer system, you will be able to get in touch with us and we will supply you with the necessary information at once. Our live chat is available even after our telephone lines go off for the day, so when you have an account with us, you can be sure that you'll always get prompt assistance with any kind of question or issue that pops up.