A ticketing system is the most popular channel of correspondence that web hosting providers offer to their clients. It’s typically part of the billing account and is the most effective way to resolve an issue that takes some time to investigate or that needs to be forwarded to a sysadmin. Thus, all replies added by either side will be stored in one location in case someone else needs to work on the problem at hand and the information in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you will have to sign in and out of no less than two accounts in order to do a specific task or to get in touch with the hosting company’s customer service staff. If you would like to administer a handful of domain names and each one of them is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Furthermore, it could take a considerable span of time for the provider to answer your tickets.

Integrated Ticketing System in Hosting

The ticketing system that we use for our hosting plans is not separate from the web hosting account. It is an essential part of our all-in-one Hepsia Control Panel and you’ll be able to access it at any given moment with just a couple of clicks, without logging out of your hosting account. The ticketing system comes with a quick-search box, so you can trace practically any ticket that you have already opened, if necessary. In addition, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to tackle a given problem even before you send a ticket. The ticket response time is no more than one hour, so you can get quick assistance at any time and if our customer care team suggests that you do something within your account, you can do it instantly without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with us and you’d like to contact our customer care staff representatives, you’ll be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different tech support platform like you will need to do with the majority of web hosting providers out there. Our integrated ticketing system will enable you to submit a new ticket with no effort and to search through older tickets using an intelligent search box. Moreover, you will be able to read the applicable knowledge base articles that our system will present you with based on the category that you pick for your new ticket. You can accomplish all of these things without signing out of your Control Panel at any time, which goes to say that in case you confront any difficulty or have a question, you can contact our technicians and fix the problem at hand in no more than 60 minutes via one single platform.