24/7 Customer Support in Hosting
All our hosting plans feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting services before you make a purchase or you're an existing customer and you have any kind of question or a issue, you'll be able to contact us at any time, including weekends and holidays. We have a number of channels to contact us - several phone lines around the world for your convenience as well as live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical issues or any issues that need more time to investigate and fix. Unlike a number of other website hosting suppliers, our trouble tickets have a guaranteed maximum reply time of only 1 hour, thus regardless of what the problem is, it will be resolved timely and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you'll be able to benefit from our 24/7 support services even on public holidays. All of your web sites will be available at all times and so will we. With a number of connection options, you can choose the best approach to contact us and inquire about our solutions if you don't have an account yet, or get assistance in case you're already one of our customers. You're able to call us, have a chat with a live consultant, send an e-mail or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have 1-hour answer time guarantee, though it rarely takes over 20 minutes to get assistance whatever the complexity of the problem. Using our customer and technical support services, we will be available for you when you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
Each and every VPS server package that we offer comes with 24/7 customer and tech support, therefore if you experience any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you are able to get in touch with us at any time, even holidays and weekends. For your benefit, we offer different ways of communication - telephone support with several local numbers around the world, live chat, email messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues since it'll be much easier to monitor what is going on. The maximum warranted reply time for all the e-mail messages and tickets is an hour, however it rarely takes that long to get assistance. If you acquire the Managed Services upgrade that we provide, our administrators will also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time guarantee, you will receive quick support when you order a dedicated server from our company. Our customer and tech support crews are online 24/7/365, so every time you open a support ticket via your billing account or you send an email message related to any problem with your server or the pre-installed software on it whatever the time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the better option when the matter involved needs more time to be solved or in case it should be forwarded to our admins, as it's much easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to call us or talk to a live agent through our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.