A lot of persons who start using their 1st web hosting account, or switch companies, normally have questions with regard to how given things are done or bump into complications when setting up various things, including e-mails, website settings, etc. This is why, some web hosting companies have prepared documentation with standard questions and issues so as to help their customers receive info quickly and seamlessly. Consequently, the customer support team members can devote more time to real problems that particular clients may be facing, since the solution for the smaller things will already be available online and customers can fix them without touching base with the client care team. Having elaborate documentation is essential, especially for new customers with no previous experience, because the web hosting service involves an enormous number of features and lots of people can become perplexed about what to do. A good information repository can both help you accomplish the procedures that you need and acquaint yourself with how the web hosting service works in general.

Extensive Online Documentation in Hosting

All hosting plans that we offer come with an exhaustive knowledge base where you can find everything you need to know with regards to your hosting account. Regardless of whether you are aiming to create a brand-new database, to redirect a domain name by means of an .htaccess config file or to create an email account on your desktop computer or smartphone, you can simply check our step-by-step help articles and all the info that you require will be there. When you open a given section of your Hepsia hosting Control Panel, you will see articles that are relevant to the features that you can access through it. If you wish to see the whole list of articles and get acquainted with all the functions that Hepsia offers, or simply to read generic info about the web hosting service, you can explore the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve tried our absolute best to cover any difficulty that you could bump into, but in case you do not find the information that you’re searching for, you can always touch base with us, as our help desk team members are available 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers come with thorough online technical documentation where you will find info about all the features that our in-house developed Hepsia hosting Control Panel offers, along with solutions to different questions and complications that you might face. All configuration manuals include exhaustive specifications, so you will not need to worry about overlooking something in case you are planning to export a MySQL database, for instance. The troubleshooting articles include a variety of different potential causes of specific issues and the solution for each of them, so if you are not able to send emails even though you have the right settings, for example, you can swiftly discover what the reason for this may be and repair the problem with a few clicks of the mouse in your email client. As Hepsia has quite a few features, you will be able to find relevant articles in every single section. If you want to browse all help articles, you can use the Help menu, which is located in the top right-hand corner of the page.