Salesforce CEO Marc Benioff has claimed that AI is now performing “30% to 50% of the work” at the company. The latest statement highlights the major automation potential of artificial intelligence within the enterprise software giant. Benioff made this comment during an interview on Bloomberg’s The Circuit show with Emily Chang, specifically pointing to job functions such as software engineering and customer service. This statement follows similar claims from other tech leaders, including Microsoft CEO Satya Nadella and Google-parent Alphabet’s chief Sundar Pichai, who have also mentioned that AI is generating about 30% of new computer software code on some projects. Earlier, Salesforce also noted that its internal use of AI has enabled the company to reduce its hiring needs.
What CEO Marc Benioff said about using AI at Salesforce
In the interview, CEO Marc Benioff noted: “All of us have to get our head around this idea that AI can do things that before we were doing,” Benioff said. “We can move on to do higher-value work.”The US-based software company is also developing an AI product designed to manage tasks like customer service without human involvement. According to Benioff, the tool has achieved around 93% accuracy, even for major clients like Walt Disney Co.Back in the 2000s, Salesforce transformed software sales by delivering its customer management solution via the internet. Currently, as the tech industry shifts toward AI, Benioff is working to maintain Salesforce’s leadership by deeply integrating AI across its platform, the Bloomberg report adds.Earlier, an older report by Bloomberg from February claimed that Saleforce is planning to layoff 1000 employees as part of its ongoing restructuring efforts.
